Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bump2babycuddles (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bump2babycuddles.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dark place is no longer alone with this lamp, comfortable and warm light
Comes with a remote control, great, you can control the volume
The device is excellent .. and the sound is also .. Worth buying
Fully corresponds to the description on the store's website, the quality is good. A set of slides is suitable for both girls and boys (even adults like it), the length of the USB-wire 95 cm, took without music, the night light rotates smoothly.
It's a good gift for kids! I recommend.
looks Nice makes the whole room light up
Good Night light. Have to take out the top to see the images that are sent. They sent a variety of different film to show on the wall. They have a bunch of different settings built-in. If you don’t want to see on the wall and just want a night light just turn it on and don’t takeoff the top. Great for kids and really cute. Even have a birthday setting witch I can’t wait to use
Glows, brightness changes. If you remove the lid and insert the slides, then the ceiling will be a spinning picture. You can charge. Excellent. Instruction in English.
Nice night light. Made quite qualitatively, in appearance. Included instruction in English.
Features: quality is really good
I'm just delighted, I did not even expect that it will be so beautiful. The Floodlight rotates absolutely quietly. There are several modes of illumination: cold, warm, blue light and flicker. Plastic is good. Delivery fast, with a box whole. Be sure to order more for gifts. I think it will be relevant for children of any age, and an adult will be pleased.
Beautiful light, my son loves it
very nice, pleasant gift, my daughter is very happy, I recommend.
the product is good , we got the rechargeable with 5 or 6 swapping design one.
The children are delighted. I highly recommend.
Excellent night light, gives pleasant emotions, the quality is decent. Charged using Micro USB
Cool projector, the child is delighted!! All checked, turns, glows, blinks, charging goes, in general everything is fine, definitely recommend✌
i looooooove it ... its soo cute .Packaging is very good.
The projection is very beautiful and stunning,great